However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Wuld be 24 hours before I hear anything back. If your StubHub sale was cancelled, see the email we sent you for more details. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Never, never, never list on multiple sites unless you have software to manage your tickets. Sorry but that's how it is. . The company has a policy that protects buyers and demands ticket sellers to return money in some instances. What can I do about this? Unsubscribe at any time. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . We never received our tickets. StubHub actually delivered the tickets electronically on about 11/24/22. Receive a coupon for 120 percent of your original purchase*. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. No. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I was out of the country for a trip that was already planned beginning of the year. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Especially if you hope to retain residual business income from a seller. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. and take advantage of this neat service whenever you need it. I have been dealing with Stubhub . These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. As a musical artist, I would never want to be involved with them. You will enter your community username and new password and done! I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. We purchased tickets on December 29, 2022 for the Broadway show Six. All Rights Reserved. Ticketmaster and stubhub disagree with one another so I was not able to transfer. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. This is not StubHubs fault. Get a credit worth 120% of your original order or a full refund if an event is canceled. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. You will get scammed. Everything you could want out of a customer service rep. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Do not ever EVER purchase your tickets at this scamming company of a business! First time 2 hours 45 mins. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. By clicking 'Buy now,' you complete the order. Our content is intended to be used for general information purposes only. Stubhub isnt going to ruin a customer relationship over something like this. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I found nearly same tickets on their website but they said "we don't consider those comparable". Lesson learned. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Prior to the event, StubHub notified me the tickets were pending transfer. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Do NOT use stubhub. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Rich Text; HTML; Preview; Quote. I never saw a refund nor a refund receipt. FanProtect Guarantee: If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. . I made an error when I listed my tickets for sale. There are many more honest services out there. We are changing the way you register and sign-in to the StubHub Community. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Doesn't matter that the sales happened close together. From everything weve seen, the StubHub customer support is quite thin, to say the least. At this point, I guess to be continued is all I can say. Check the emails. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Requested password reset. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. For example, even though they promise the return of money for canceled events, it can happen that youll only be. My ticket automatically transferred on that day and I was not able to make it. StubHub Reviews 2013-2022. Find more information about authorization holds. The guy was horrible and kept saying he understands my problem etc. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. For more information, please see our Sellers can cancel most unfulfilled sales at a cost. The tickets were to be sent to [] Its location on this page may change next time you visit. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The seller would net $85.". It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Unsubscribe easily. Go to 'My tickets' then Orders in each one to see if you bought tickets. Help us improve this article with your feedback. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I sent tickets to the user name & email address provided by StubHub. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. PLEASE NEVER PURCHASE YOUR TICKETS HERE. However, where they drop the ball is the follow through. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. For barcode delivery, some payment will come within 24 h. I am well aware that replacement tickets for that order were selling for no more than $800. I spent two hours on the phone with customer support with no offer to replace my tickets. Bite the bullet , pay the penalty, move on. Sells Music & Sports Tickets. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Fan rewards: Okay. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The money has already been paid to Stubhub but i have no tickets. The cancelled ticket resulted in a charge of $680. All this is described in their TOCs. Was this answer helpful? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spent almost $1600 on tickets. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Click here for details See all additional. They are only offering vouchers for future use instead of a cash refund. Be the first one to find this review helpful. Any com. Perhaps Its Time to Switch to Something Other Than StubHub. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Are You Having Trouble Getting in Touch With StubHub? Receive a full refund of your purchase 2. StubHub charged me $840 cancellation fee. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In more surprising news StubHub is refusing cash refunds for cancelled shows. We value your privacy. The agent was not able to help me with a password reset. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. 2 Likes Reply. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. In other words, when it can be too late to get a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had tickets that sold on a different platform without me knowing. Do I have any reasonable like to stand on? I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The clause is designed to protect both buyers and sellers. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. and our Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHub contacted me and told me I needed to get scan reports from the . I cant afford this right now. Enjoy reading our tips and recommendations. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Privacy Policy. StubHub: $245 - $542. Did you find it helpful? The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Vivid: $271 - $515. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. This department has no phone nor email? Unsubscribe easily. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Get buying tips about Ticket Websites delivered to your inbox. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. I contacted Stubhub at least 6-7 times. No. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. I find that extremely hard to believe. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Theyre now telling me i will be charged 100% of the ticket price! I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. We were on the 50 yard line and offered 10 yard line. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The buyer can't just cancel the ticket willy-nilly, either. Privacy Policy. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. But again, here it is January 9, 2023 and still no refund. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. ago Mobile app: Everyday: 5:00 AM - 9:00 PM Pacific time. Keep in mind that you may not be refunded in money. Ben - Los Angeles, California. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Was this answer helpful? told me to repost them on StubHub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Help us improve this article with your feedback. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Very difficult to believe. Provided proof of transfer from 8/24/21. That is SCAMMING. that's more than 100% of the listing. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Sorry we couldn't be helpful. Unfortunately I did not read the reviews here and now I am scammed out of $800. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Hurry up and access DoNotPay from any web browser to check out everything we offer. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Yes Our seller policies say we may charge your card if you can't send the tickets as promised. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Should i cancel my card? To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints They responded to my disputes too to make it even worse for me to slow down getting my money back. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Sign up to receive our free weekly newsletter. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. It was grayed out. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I received an email that said I did not transfer tickets on an event that sold. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub is an eBay company that began selling and reselling event tickets in 2000. Call toll-free from the U.S. or Canada, or chat online with support. Lets dive into it right away. The tickets were never delivered by the seller via email nor phone. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. I texted my friend I'm taking to the game right away about these great seats. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. They kept changing the delivery date. POINTS & MILES. Travel Rewards Cards; Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. to check out everything we offer. We value your privacy. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Therefore do NOT list with them. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Sorry we couldn't be helpful. Thank you, you have successfully subscribed to our newsletter! Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. StubHub's return policy is called the "FanProtect Guarantee". About an hour after I posted the tickets, I got a phone call from StubHub. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The process is clunky and very frustrating. The event was canceled and Stubhub changed the guarantee. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. What?!?! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Expensive_Hunter_424 6 mo. Seating Area: 104. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Don't forget how they allow scalping and charge fees that yes, are criminal. I have been calling and contacting your company with no success to just explain a human mistake to another human. Check your multitude of notes! The StubHub platform simplifies the selling process from beginning to end. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Eventually he said he is doing me a favor and got the $282 waived. How do I know I can trust these reviews about StubHub? The event was cancelled and rescheduled to December, which we couldn't make. Yes We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. That was my first and last sale. This failed too. To them, comparable means not even close! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Told me I am not getting paid. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Ask the Community Contact Support Doesn't matter that it was an unintentional human mistake. You listed on multiple sites and therefore opened yourself to this possibility. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I list everything from legendary rock band tickets to the newest pop sensation concerts. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). I was more than communicative. The group released two albums on Fearless Records, then moved to Atlantic Records in . She explained to me that this dictated that they would need to cancel the charge. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. They cost $4,970 (4,100). This all happened within an hour after the person bought them. Request and Get a StubHub Refund Right Now. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. For more information, please see our StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I NEVER authorized my card to be charged without my permission. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . She says she called and chatted online with StubHub . Removed the Apple ID. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. As this price comparison shows, both services have a wide variety of seats available and are usually . For more information, please see our This means that out of my $495 sale, I only get $145 back. FAQ. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour.
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